Frequently Asked Questions
Here are some frequently asked questions which we hope you will find useful for answering basic queries about our service and school meals.
How much does a primary school meal cost?
The cost of a school meal is £2.30 per day or £11.50 per week.+ read full answer
The cost of a school meal is £2.30 per day or £11.50 per week. If you have three or more children who stay for a lunch every day you will qualify for our three for two offer, conditions apply.
N.B. A 10p transaction fee applies per paid online order.
How do I take advantage of your three for two offer?+ read full answer
To register for our three for two offer you will need to contact us either by telephone on 01536 201203 or by email at firstname.lastname@example.org.
How do I place an order on-line?+ read full answer
The deadline for online orders is Wednesday at 11.59pm for the following Monday. As a registered parent you will receive an email on a Tuesday to remind you that the deadline is approaching.
I have missed the deadline. What can I do?+ read full answer
If you miss the deadline call us on 01536 201203 before 11am on Thursday and we will help you if we can . Unfortunately we will be unable to take any late orders after this time.
My child was absent from school today can I have a school meal refund?+ read full answer
Cancellations can be accepted up until midnight the day before the meal is due to be taken, please telephone our office on 01536 201203. If there is nobody to accept the cancellation please leave an answerphone message stating clearly your child's school, name and the reason for cancellation. Alternatively you may email us before midnight on email@example.com with the relevant information.
My child is a fussy eater how do you cope with this?+ read full answer
The schools lunchtime staff are very observant and they will let you know if your child is not eating properly. We are sensitive to the needs of your child and they will not be forced to eat anything they don’t like. However we always put every item of the menu on their plate even if it’s only a tiny amount, in order to encourage them to try.
Can you cater for children with food allergies?+ read full answer
Yes we can cater for children with allergies. Please call us on 01536 201203 or send us an email on firstname.lastname@example.org and we will try to help you.
I cannot make a successful payment by card - what can I do?+ read full answer
Please check all details are accurate as our system is very sensitive - if you still have difficulties then contact our office on 01536 201203.
What is an Universal Infant Free School Meal?+ read full answer
From September 2014 all children in Reception, Year 1 and Year 2 will be entitled to free school meals as part of the Government Universal Infant Free School Meal scheme (UIFSM).